Frequently asked questions.

Woven bags and basket inspired shapes selected with a calm editorial eye. Each style has its own details and options.

No. A woven appearance does not identify a specific fibre. Materials vary by style and may include synthetic fibres or paper rope. Check each product page, and contact us before ordering if you need to confirm a material.

Select the option on the product page. Images and availability may vary by option. Check your selection before adding the bag to your cart.

Review the measurements on the product page and compare them with a bag you already use. If dimensions are missing or you have a question about a variant, contact us before ordering.

Avoid moisture, overfilling and rough surfaces that may catch the weave. Spot clean gently; do not soak or apply heat. Follow any care instructions supplied for the style.

The store is set up for the United States and Canada. Shipping availability, rates and options for your address appear at checkout.

Timing depends on the product, supplier and destination. Review the shipping information at checkout. Contact us before ordering if you need to confirm an estimate, or if you need help with an order.

Items may ship from different suppliers and arrive separately. Include your order number if you contact us for help tracking a package.

Our published policy allows 30 days from delivery to request a return. Items must be unused and include tags, original packaging and proof of purchase. Contact us or submit the request from your account before sending the item back. See the full return policy for conditions and exceptions; return shipping is the customer’s responsibility.

Contact Emma Market promptly with your order number, a description and photos of the item and packaging. We will review your case. Keep the item and packaging while we provide next steps.